Privacy Policy

As an Upway Logistics customer, you entrust Upway Logistics SIA (hereinafter referred to as “Upway Logistics” or “We”) the personal data of you or your employees and grant us the right to process them in accordance with our Privacy Policy (hereinafter – Policy).

In this Policy, you will find all information about which personal data we collect and process, for what purposes we use it, for how long we store and other information about the processing of your data. Please read the Policy carefully and if you have any further questions, please contact us using the contact information provided in this Policy.

We would like to draw your attention to the fact that the Policy may be amended, supplemented, renewed and will be communicated to you by using the contact information provided by You.

Personal Information – Any information that may be used to identify a person, as well as any information about a person who has already been identified.

What personal data do we process and why?

Upway Logistics Logistics and Tracking Services

We rely on the compliance of our clients with legal entities and employees of these clients with the personal data processing requirements of the law regulating the processing of personal data, including the obligation to inform employees about the transfer of data to cooperation partners.

If you would like to receive a quotation and entrust us with your contact information by filling in one of our contact forms on our website or by contacting our specialist by phone or online chat (name, company, email address, phone number, cargo related information, etc.), we will use this data based on your consent to contact you and make a quotation as well as, if necessary, to clarify the cargo related information.

Deadline for processing data – for the entire period of service and for a longer period of time, if it is necessary to protect our interests and rights in relation to claims made against us.

Commercial Communications

If you agree to receive Upway Logistics newsletters, we will process your personal data (name, surname, email address, telephone number, address), providing you with such information in the way you choose – by email, text message or mail.

Legal basis for data processing – consent.

Deadline for processing data – for the entire period of your consent. We may store information about the processing and proof of your consent for a longer period of time

Statistics, Market and Investigation of Our Customers’ Action

From what sources do we collect your personal data?

We collect only your personal data from you. You submit the data directly to us.

In which cases and for which recipients do we disclose your personal data?

In order to provide the service, we will transfer your data to transport service providers, insurance service providers, as well as other service providers, as well as intermediaries for the provision of the aforementioned services, such as insurance brokers.

We may transfer your data to other data recipients who assist us in providing our services. Such persons may include database software providers, database administration services, data center maintenance and cloud computing providers, direct marketing service providers, market research or business analytics service providers. In any case, we only provide data controllers with the amount of data that is required to complete a specific task or provide specific services. Our data controllers may process your personal data only in accordance with our instructions and may not use them for any other purpose or for any other person without our consent. In addition, they have a duty to protect your data in accordance with the applicable laws and regulations and the written agreement with us, which provides, inter alia, for the irrevocable deletion of any of your data after the completion of our task or cooperation.

Data may also be transferred to competent authorities or law enforcement authorities, such as the police or supervisory authorities, but only in response to their requests, and only if required by applicable laws and regulations, in the cases and according to the procedures prescribed by law.

In which areas and jurisdictions are we processing your personal data?

We process your personal data only within the territory of the European Union and within the European Economic Area. Data outside the territory of the European Union and the European Economic Area may be transferred only in accordance with the requirements of the data protection regulatory enactments.

How secure are your data?

We respect your privacy, so the security of your personal data is our priority. We use appropriate organizational and technical means to ensure the continued security of your personal data and the compliance of data processing with the requirements of data protection legislation and our internal regulations, including Upway Logistics undertakes to ensure the confidentiality of personal data of customers.

We comply with the requirements of personal data protection laws and regulations and we take care in every data processing process to collect only the information necessary to achieve the goals set in this Policy.

What rights do you have with data protection laws and how do you use them?

Data protection legislation gives you the rights that you can freely apply to us. We are committed to providing you with the opportunity to use your rights.

The right to get information on whether we process your personal data and what data we process

You have the right to receive our confirmation that we are processing your personal data, as well as the right of access to your personal data we process, data processing purposes, the category of data processed, the category of data recipients, the data processing period, the sources of data acquisition . Most of this information we provide to you in this Policy and we believe it will be useful to you.

Right to request rectification of personal data

If the information you have provided has changed or you see that the information we process about you is inaccurate or inaccurate, you have the right to request that this information be changed, specified or corrected.

Right to withdraw consent

In cases where we process your data on the basis of your consent, you have the right to withdraw your consent at any time and the processing of data based on your consent will be terminated. You may withdraw your consent to receive commercial communications at any time. Withdrawal of this consent will not limit your ability to receive Upway Logistics services.

If your consent expires or is revoked or revoked, we delete the data processed on your consent unless there are other grounds for processing it for other purposes of data processing under this Policy.

In any case, we may also store your consent and proof of this for a longer period of time if it is necessary to protect your rights in relation to claims, claims made against us.

Right to complain

If you believe that we process your data in violation of personal data protection laws, we invite you to contact us directly. We believe that we will be able to dispel all your doubts, meet requests and eliminate our mistakes, if any.

If you are not satisfied with the solutions we offer or do not think that we are taking the necessary action, you have the right to submit a complaint to the monitoring authority in the Republic of Latvia, the Data State Inspectorate (

Right to request deletion of data (right to be forgotten)

If there are adequate personal data processing circumstances, for example, if personal data are processed illegally, the legal basis for data processing is lost, you have the right to ask us to delete your personal data.

In the event that personal data processed are usable for other purposes in this Policy, such as to provide evidence in the event of a claim, we may retain relevant data to achieve other purposes.

Right to require data processing restrictions

If there are relevant circumstances in the data processing legislation, for example, if personal data is processed illegally, you dispute the accuracy of the data, you object to the processing of data on the basis of our legitimate interests, you have the right to restrict the processing of your data. However, we point out that due to the limitation of data processing and to such a limitation period, we may not be able to provide the services provided by Upway Logistics.

Right to data portability

You have the right to request the portability of data that you have provided us with in electronic form. Upon receipt of your request for data portability, we will ensure the realization of your rights by providing data in a widely used and computer-readable format or by sending your requested data in electronic form to the addressee of your choice, subject to the information provided in your request.

In what ways can you contact us?

Personal data controller is Upway Logistics Ltd., registration number 40103870554, address Kometa Street 2-6, Riga, LV-1004.

You can contact us with any personal data processing issues in the following ways:

By writing to the e-mail address:,

By calling our information line: +371 25 148 100.


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